Privacy Policy

1. Introduction

e200m operates an online betting platform at e200m.cam serving the Indonesian market. We understand that when you entrust us with your personal information, you expect transparency, security, and respect for your privacy. This Privacy Policy outlines our commitment to safeguarding your data in accordance with international privacy standards and best practices.

This policy applies to all users of e200m services, including visitors to our website, registered account holders, and anyone who interacts with our platform through any device or medium. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

We recommend reading this policy in conjunction with our Terms & Conditions and Responsible Gaming guidelines to fully understand your rights and obligations when using e200m.

2. Information We Collect

To provide our betting services and comply with legal requirements, e200m collects several types of information from users. We are committed to collecting only the data necessary to operate our platform effectively and securely.

2.1 Personal Identification Information

When you register an account with e200m, we collect the following personal information:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify that you meet the minimum age requirement of 21 years
• Email address for account communications and notifications
• Mobile phone number for account verification and security alerts
• Residential address in Indonesia to confirm your location and jurisdiction
• Username and password that you create for account access

2.2 Verification Documents (KYC)

To comply with Know Your Customer (KYC) and anti-money laundering regulations, we may request identity verification documents including:

• Government-issued ID card (KTP - Kartu Tanda Penduduk)
• Proof of address documents such as utility bills or bank statements
• Selfie photograph holding your ID card for facial verification
• Bank account statements or screenshots confirming account ownership

These documents are collected securely through encrypted upload processes and are stored with the highest level of confidentiality. We use them solely for verification purposes and never share them with unauthorized third parties.

2.3 Financial and Transaction Information

When you deposit funds or request withdrawals, we collect payment-related information including:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and other supported Indonesian banks
• E-wallet information (phone number linked to OVO, DANA, GoPay, ShopeePay, LinkAja accounts)
• Transaction history including deposit amounts, withdrawal requests, and payment timestamps
• Betting history including wagers placed, outcomes, winnings, and losses

Please note that we do not store your full credit card numbers or CVV codes. All payment processing is handled through certified payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).

2.4 Technical and Usage Data

Like most online platforms, e200m automatically collects certain technical information when you access our services:

• IP address and geographic location (country and city level)
• Device information (device type, operating system, browser version)
• Usage data (pages visited, features used, time spent on platform)
• Click patterns, navigation paths, and user preferences
• Session logs and activity timestamps

This data helps us improve platform performance, detect fraudulent activity, troubleshoot technical issues, and enhance user experience.

2.5 Communications and Support Interactions

When you contact e200m customer support through live chat, WhatsApp, Telegram, or email, we may record and store:

• Content of your messages and inquiries
• Support ticket history and resolution details
• Feedback, complaints, and suggestions you provide

These records help us resolve your issues efficiently, improve our services, and maintain a history of our interactions with you.

3. How We Use Your Information

e200m uses the information we collect for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your betting account
• Verify your identity and age to comply with legal requirements
• Process deposits, withdrawals, and other financial transactions
• Track your betting activity, account balance, and transaction history
• Provide customer support and respond to your inquiries
• Send important account notifications, security alerts, and service updates

3.2 Platform Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and unauthorized access
• Monitor for suspicious betting patterns or account behavior
• Enforce our Terms & Conditions and prevent prohibited activities
• Comply with legal obligations including anti-money laundering (AML) regulations
• Investigate and resolve disputes, chargebacks, or policy violations

3.3 Service Improvement and Personalization

• Analyze usage patterns to improve platform functionality and user experience
• Personalize content, game recommendations, and promotional offers based on your preferences
• Conduct market research and gather feedback to develop new features
• Optimize platform performance, loading times, and mobile responsiveness

3.4 Marketing and Promotional Communications

• Send promotional offers, bonus announcements, and special event notifications
• Inform you about new games, features, and services available on e200m
• Provide tournament updates, jackpot alerts, and seasonal promotions

You may opt out of promotional emails at any time by clicking the unsubscribe link in our messages or adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing emails, we will still send essential account-related notifications.

4. Data Sharing and Third-Party Disclosure

e200m does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Partners

We work with trusted third-party service providers who assist us in operating our platform. These may include:

• Payment processors who handle deposits and withdrawals through Indonesian banks and e-wallets
• Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others who supply our casino games and slots
• Identity verification services that help us conduct KYC checks and prevent fraud
• Cloud hosting providers who maintain the servers where our platform and data are stored
• Customer support tools that enable live chat and communication features

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Compliance

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Respond to subpoenas or legal processes
• Cooperate with law enforcement investigations
• Protect the rights, property, or safety of e200m, our users, or the public
• Enforce our Terms & Conditions and investigate violations

4.3 Business Transfers

In the event that e200m is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

e200m implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security

• 256-bit SSL encryption protects all data transmitted between your device and our servers
• Firewalls and intrusion detection systems prevent unauthorized server access
• Encrypted database storage ensures data remains protected even in the unlikely event of a breach
• Regular security audits and penetration testing identify and address vulnerabilities
• Two-factor authentication (2FA) options add an extra layer of account security

5.2 Organizational Security

• Restricted employee access to personal data on a need-to-know basis
• Mandatory confidentiality agreements for all staff members handling user data
• Regular security training for employees on data protection best practices
• Secure document disposal procedures for physical records

5.3 Your Security Responsibilities

While we implement strong security measures, you also play an important role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Log out of your account when using shared or public devices
• Enable two-factor authentication if available
• Monitor your account activity regularly for unauthorized transactions
• Report any suspicious activity or suspected security breaches immediately

6. Cookies and Tracking Technologies

e200m uses cookies and similar tracking technologies to enhance your browsing experience and improve our services.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and provide personalized content.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function properly, including login sessions and security features
• Performance cookies: Collect anonymous data about how visitors use our site to help us improve functionality
• Functionality cookies: Remember your preferences such as language settings and display options
• Advertising cookies: Track your browsing habits to deliver relevant promotional content

6.3 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our platform and your ability to access some features.

7. Your Privacy Rights

As an e200m user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Contact our support team to request a data export in a commonly used electronic format.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you can update it directly in your account settings or request corrections by contacting customer support.

7.3 Right to Deletion

You may request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance, fraud prevention, or dispute resolution purposes.

7.4 Right to Restriction

You can request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

7.5 Right to Object

You have the right to object to our processing of your data for direct marketing purposes or when we rely on legitimate interests as the legal basis for processing.

7.6 Exercising Your Rights

To exercise any of these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and may require identity verification before processing certain requests.

8. Data Retention

e200m retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active account data is retained for the duration of your account relationship with us
• Transaction records are retained for at least seven years to comply with financial regulations
• KYC documents are retained as required by anti-money laundering laws
• Marketing communications data is retained until you unsubscribe or request deletion
• Technical logs and usage data are typically retained for 12-24 months

When you close your account, we will delete or anonymize your personal data unless we are legally required to retain it. Some data may be retained in backup systems for a limited time before final deletion.

9. Children's Privacy

e200m services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close any associated accounts.

Parents or guardians who believe their child has provided personal information to e200m should contact us immediately so we can remove the data and prevent future access.

10. Changes to This Privacy Policy

e200m reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Sending an email to the address registered on your account
• Posting a prominent notice on our website
• Displaying a notification in your account dashboard

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of e200m services after changes take effect constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• WhatsApp: Contact details available in your account dashboard

We will respond to all privacy-related inquiries within a reasonable timeframe and work to address your concerns promptly and professionally.